Customer Experience Team Lead Offshore

Role Overview

The CX Lead Offshore will provide support to the offshore customer experience team, assist CX leadership, and develop strategies for training courses.

What You Will Do

Deliver engaging product, process, and system training, manage onboarding and offboarding, and maintain service levels.

Why It Might Be a Fit

The ideal candidate will have a proven understanding of TTI brands, policies, and procedures, as well as strong verbal and written communication skills.

Requirements

• High school or equivalent
• Minimum 5-years combined experience in customer service, education, and/or engineering fields
• Proven extensive knowledge of TTI brands
• Proven understanding of TTI business units, policies, and procedures
• Proven and strong verbal and written communication skills
• Proven online and offline research skills
• Strong working knowledge of all software and applications used within the CX
• Strong working knowledge of Microsoft Word, Excel, and PowerPoint

Benefits

• Competitive wages
• Comprehensive benefits package
• Tuition assistance
• 401(k)
• Medical/dental/vision coverage
• Vacation and holidays

Tagged as: Excel