Role Overview
Join Teleperformance as a Bilingual French Customer Success Manager, where you will be the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms, bookkeepers, and fractional CFOs. You will protect the partner book against competitor migration, accelerate multi-product adoption, and empower advisory firms to scale their practices efficiently.
What You Will Do
Your key responsibilities will include executing across four strategic pillars to drive partner health, revenue retention, and ecosystem expansion. You will own and manage a designated portfolio of 150–250 accounting, bookkeeping, and advisory firms as their primary post-sales point of contact, execute structured annual value reviews, and proactively intervene 1:1 whenever risk triggers fire.
Why It Might Be a Fit
This is a high-impact role combining consultative account stewardship, data-driven prioritization, and authentic domain credibility. You will be required to have commercial acumen, ability to filter signal from noise across large datasets, influence without authority, accountability, and resilience.
Requirements
- Bachelor’s degree, College diploma, or equivalent professional experience.
- 3+ years in Customer Success, Partner Success, Account Management, or B2B Client Engagement within B2B SaaS, FinTech, or Cloud software.
- Demonstrated working understanding of accounting and bookkeeping fundamentals, compliance workflows, and practice management operations.
- Proven track record managing a large book of business (150+ accounts) using smart prioritization, automated triggers, and digital leverage rather than unsustainable blanket high-touch.
- Commercial track record: Demonstrated success in driving product adoption, expanding recurring revenue (ARR/NRR), and safeguarding retention within a matrixed enterprise organization.
- Tooling & Data Literacy: Proficiency with enterprise CRM and CS tooling (Salesforce, ChurnZero, Gainsight) and analytics platforms; adept at interpreting health scores, telemetry data, and task queues to guide daily outreach.
- Bilingual Communication preferred (Canada Hires): Exceptional professional verbal and written communication skills in both English and French (minimum CEFR C1 proficiency required).
Benefits
- Structured career advancement pathways supported by self-assessments, virtual training, and guided leadership curriculum.
- Comprehensive paid 4-week product and onboarding training, plus generous paid annual leave.
- Continuous professional learning through progressive, tenure-specific certification and enablement programs.
- Competitive base salary complemented by performance-based incentive and quarterly reward structures.
- Comprehensive Medical, Dental, and Vision coverage, plus Employee and Family Assistance Programs (EFAP).
- Vibrant, collaborative workplace with dedicated Rewards & Recognition celebrations.
To apply for this job please visit onetp.wd1.myworkdayjobs.com.
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