Customer Experience Specialist – On-Site

Role Overview

This position will be located on-site in Bristol, Tennessee. As a Banking Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence.

What You Will Do

You will efficiently resolve inquiries to ensure a seamless and positive customer experience. Utilizing a suite of web-based tools, you will resolve inquiries to ensure a seamless and positive customer experience.

Why It Might Be a Fit

This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Requirements

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Proficient in PC operation and navigation
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• Ability to work on site at our Bristol, TN location

Benefits

• Comprehensive health benefits
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts