French Bilingual Charging Customer Experience Specialist – Automotive Industry

Role Overview

As a French Customer Experience Specialist, you’ll work with customers and prospective buyers to earn and retain their loyalty. You’ll create relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.

What You Will Do

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience. Handle inbound customer calls, emails, and chats, and resolve customer issues using available resources.

Why It Might Be a Fit

You’ll be empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. You’ll participate in business-related marketing and sales projects, and provide feedback to management for the continued and improved performance of the department.

Requirements

• High School Diploma required; Associate or Bachelor’s degree preferred
• 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus

Benefits

• Pay rate of $20.00 +$2.00 Language Premium a total of $22.00 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)