Role Overview
The Temporary Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives.
What You Will Do
The Temporary Customer Experience Operations Supervisor will be responsible for managing customer handling processes, interacting with business partners, developing and coaching the team, and evaluating customer service skills.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of customer call center experience, strong organizational and analytical skills, and excellent interpersonal and communication skills.
Requirements
- High School Diploma or equivalent
- 3 – 5 years of Customer Call Center experience
- 1 year of luxury hospitality, automotive, etc experience
- Experience in managing and coaching others and improving performance
- Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- Detail-oriented with strong organizational skills, time management and planning
- Strong working knowledge of the Internet, computers and software (i.e. MS Office products, Internet Explorer)
- Strong time management, organization and planning skills. Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment
- Analytical and problem-solving skills
- Excellent inter-personal skills. Able to interact with all internal departments and levels of management
- Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team
- Excellent verbal and written communication skills
- Proficient Microsoft Office (Word, PowerPoint and Outlook)
- Team & consensus building
- Good judgment in conflict resolution
Benefits
- Competitive Salary with Benefits
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
To apply for this job please visit teletech.taleo.net.
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