Head of Customer Success

Role Overview

We’re looking for a Head of Customer Success to lead our Customer Success unit within B2B Major Accounts, ensuring stable operational relationships, customer satisfaction and business continuity while building long-term customer trust.

What You Will Do

Lead, coach and develop managers and senior experts across service management, solution lifecycle and change management, customer success management, and customer education.

Why It Might Be a Fit

You are an experienced leader who brings customer focus, operational discipline, and business understanding together.

Requirements

• Proven experience in leading managers and specialist teams in a complex B2B service environment.
• Strong knowledge of service delivery, contractual commitments, and customer solution lifecycles.
• Ability to translate customer insights and performance data into clear priorities, practical actions, and measurable outcomes.
• A strong track record of cross-functional stakeholder management and navigating a large, complex organization.
• Experience in addressing delivery challenges and partnering with commercial teams on customer retention, renewals and growth.
• Ability to connect operational improvements to tangible value for customers and Telia.

Benefits

• Comprehensive benefits package tailored to your local market
• Opportunities for remote work
• Chance to earn a bonus based on your performance and Telia’s results