Customer Success Manager

Role Overview

The Customer Success Manager will play a pivotal role in driving customer outcomes, retention, and growth through strategic partnerships with leading employers. The role requires a strong relationship manager with commercial acumen, analytical skills, and experience in managing a portfolio of strategic clients.

What You Will Do

The Customer Success Manager will own client and executive relationships, drive retention and growth, deliver strategic value, lead with insight, champion innovation and change, and collaborate for impact.

Why It Might Be a Fit

The role requires a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets within existing customer accounts, and experience managing a portfolio of strategic clients in a high-touch engagement model.

Requirements

• 3+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role
• Demonstrated commercial acumen with a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets
• Experience managing a portfolio of strategic clients in a high-touch engagement model
• Strong analytical skills with the ability to interpret data, identify trends, and transform insights into compelling business recommendations and client stories
• Experience with Google Workplace Tools, Salesforce, Power BI or similar technologies used to manage customer health, performance metrics, and growth opportunities

Benefits

• Sales incentive plan
• Comprehensive training and onboarding programme
• Primarily remote work with a strong preference for candidates based in or around London
• Pension
• Private Medical Insurance including Digital GP
• Healthcare Cash Plan
• Dental Plan
• Life Insurance
• Group Income Protection
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
• Employee Assistance Programme (EAP) provided in a fully confidential manner

Tagged as: Data Analysis, Power BI, Salesforce