Director, Customer Operations

Role Overview

Tempus is looking for a Director, Customer Operations who will lead a team of managers and customer service representatives. The ideal candidate will have strong operational discipline, excellent stakeholder management skills, and a track record of developing and mentoring people.

What You Will Do

The Director, Customer Operations will lead and develop the Customer Operations team, oversee core customer operations, and partner across teams to prioritize and resolve issues that affect customer satisfaction and value.

Why It Might Be a Fit

Ideal candidates will possess a strong operational discipline, excellent stakeholder management skills, and a track record of developing and mentoring people.

Requirements

• 10+ years of leadership experience in operations, customer service, or a related field
• Demonstrated track record of process improvement and operational discipline in a high-volume, service-oriented environment
• Strong project management skills, with the ability to lead complex, cross-functional initiatives from concept through execution

Benefits

• incentive compensation
• restricted stock units
• medical and other benefits