Role Overview
The Customer Success Manager acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes.
What You Will Do
Lead the onboarding process for high-value or complex accounts, build and maintain strategic relationships with senior stakeholders, own and execute renewal and expansion strategies, and proactively monitor customer health metrics.
Why It Might Be a Fit
The ideal candidate will have 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
Requirements
- BA/BS degree or equivalent work experience
- 8+ years in customer-facing roles
- 5+ years in account management, sales, or similar positions
- Proven expertise in managing high-value SaaS or subscription-based accounts
- Strong relationship management skills
- Demonstrated success in meeting or exceeding renewal and expansion targets
- Deep understanding of Customer Success best practices
- Exceptional communication, problem-solving, and time-management skills
- Proficiency in tools such as Salesforce.com and Google Suite
- Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment
- Experience mentoring or coaching team members
- Ability to travel up to 50%
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa sponsorship available
- Relocation assistance
To apply for this job please visit job-boards.greenhouse.io.
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