Customer Onboarding Manager

Role Overview

The Onboarding Manager will be responsible for structuring, piloting, and ensuring the onboarding of customers on the Tenacy platform, in order to put them in success from the first steps of their use.

What You Will Do

The role includes a structural dimension: the Onboarding Manager will actively contribute to the continuous improvement of our methods, tools, educational content, and onboarding processes.

Why It Might Be a Fit

The Onboarding Manager will have to find the right balance between standardizing the method and adapting to the specific context of each customer.

Requirements

• 3 to 5 years of experience in a similar function (CSM / Onboarding Manager…): in a B2B environment with large accounts
• Capacity for rapid learning: quickly understand a complex product, its use cases, and its business environment
• Strong product interest: enjoy digging into the functioning of a complex platform, understanding its subtleties, and identifying what needs to be explained to customers
• Analytical and structured spirit: transform the understanding of the product and customer needs into a clear, actionable, and reusable onboarding method
• Pedagogy: know how to clarify technical or functional subjects, build adapted content, and make the platform understandable for different user profiles
• Ability to adapt to large accounts: understand the organization, constraints, priorities, level of maturity, and use cases specific to each customer, while maintaining a structured onboarding framework
• Initiative spirit: improve the onboarding method progressively, refine the discourse, structure the supports, propose optimizations, and contribute to making onboardings more efficient, predictable, and scalable
• Cyber sensitivity: a plus, even if the essential remains the ability to quickly understand a complex business environment and to embark customers in a structured approach

Benefits

• Restaurant Tickets Mutual, 70% paid by Tenacy

Tagged as: Clari