People Operations Associate

Role Overview

Manage employee lifecycle operations, maintain employee records, process inquiries, and improve HR processes. Work in a shared service supporting multiple countries. The role requires strong customer service, problem-solving skills, and adaptability.

What You Will Do

Day-to-day responsibilities include managing employee records, processing inquiries, and improving HR processes. The role requires strong customer service, problem-solving skills, and adaptability.

Why It Might Be a Fit

We look for self-driven, conscientious, and strong problem-solvers with high customer service orientation. Experience in HR operations, HR systems, and case management tools is preferred.

Requirements

• Bachelor’s degree in Human Resource Administration, Business Administration, or related fields
• 3-5 years’ HR operations experience
• Experience in an HR shared service supporting multiple countries
• Prior experience using HR systems (e.g. Workday) and case management/ticketing tool (ServiceNow)
• Self-driven, conscientious, strong adaptability, and fast learner
• High Customer Service orientation and strong problem-solving skills
• Detail-oriented and organized
• Ability to communicate bilingually (English / Mandarin)

Benefits

• Sign on payment
• Relocation package
• Restricted stock units