People Operations Manager

Role Overview

Establish and operate a Regional HR Shared Service Center (SSC) to support Tencent’s global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region.

What You Will Do

Monitor the efficiency of the process, optimize and adjust regularly, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks; Oversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.

Why It Might Be a Fit

At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in setting up a HR Shared Service Center preferred; Strong HR professional knowledge, familiar with APAC and Europe HR related policies, systems and processes, and familiar with the application of labor laws and regulations are preferred;

Requirements

• At least 10 years of experience in Human Resources
• 5+ years of experience in HR Shared Service Center management
• Strong HR professional knowledge
• Familiar with APAC and Europe HR related policies, systems and processes
• Familiar with the application of labor laws and regulations
• Good people management skills
• Leadership and influencing abilities
• Strong business partnering skills and HR acumen
• Problem-solving skills
• Critical thinking abilities
• Coaching skills
• Project management skills
• Good at process optimization and digitalization
• Excellent communication skills
• Adaptable to cross-cultural and cross-border communication
• Ability to communicate bilingually (English / Mandarin)