Customer Success Manager

Role Overview

Build trusted partnerships with schools and help shape the future of education. This is an opportunity to take ownership of a portfolio of education customers, building strong relationships, driving product adoption, improving retention, and identifying growth opportunities.

What You Will Do

Manage a portfolio of education customers across Western Australia, drive product adoption, customer engagement, retention and growth, and maintain accurate customer records.

Why It Might Be a Fit

You’ll become a trusted advisor to school leaders, helping them unlock greater value from Tes solutions while contributing to improved outcomes for teachers and students.

Requirements

• 5+ years’ experience in Customer Success, Account Management or a similar customer-facing role
• Proven success retaining and growing customer accounts
• Experience within SaaS, technology or EdTech environments
• Strong relationship-building and stakeholder management skills
• Commercial acumen and the ability to identify growth opportunities
• Excellent communication, presentation and problem-solving skills
• Experience using Salesforce or a similar CRM platform
• Knowledge of the Australian K-12 education sector will be highly regarded
• Current Driver’s Licence and Working With Children’s Check

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Travel reimbursement
• Professional development opportunities