Role Overview
The Customer Onboarding Manager owns every new customer’s path from the first handoff by our GTM team to the day the customer is live in production. Your job is to make that path shorter, more predictable, and easier for the customer.
What You Will Do
End-to-End Onboarding Ownership, Customer-Side Approvals, Internal Coordination, Process and Reporting
Why It Might Be a Fit
3–5 years of experience in customer onboarding, implementation management, customer success, project coordination, or a similar customer-facing role at a B2B software company.
Requirements
- 3–5 years of experience in customer onboarding, implementation management, customer success, project coordination, or a similar customer-facing role at a B2B software company
- Excellent written and verbal communication
- A record of running several customer engagements at once and keeping each one on schedule
- Experience building processes from scratch
- Strong organization and follow-through
- Basic understanding of what enterprise security reviews, compliance requirements, and cloud deployments involve
To apply for this job please visit jobs.ashbyhq.com.
Follow us on social media