Stage – Ingénieur Customer Success Manager

Role Overview

As a Customer Success Manager Intern, you will work with the Senior CSM to ensure a smooth and value-driven customer experience. You will be at the heart of interactions between several internal teams, including Customer Success, Sales / Key Account Managers, Product Owner, Program Management, and Customer Support.

What You Will Do

Your main missions will be to pilot the post-sales client relationship, ensure the adoption of R-Suite (onboarding, training, satisfaction monitoring), and ensure a durable partnership.

Why It Might Be a Fit

You will be producing and maintaining various types of documents and reports, including Customer Success Plans, Starter Packs, and onboarding paths.

Requirements

• Graduate of a level BAC+5, Commerce, Engineering, or Management school, or equivalent
• 6-month internship
• Solid bases in a client-centric approach
• Skills in creating educational content, training support, user manuals, and video tutorials
• Comfortable with workshop/formation animation
• First experience in Customer Success, Account Management, Product Management, Client Support, SaaS, Project Management (ideal)
• Strong proposer, with excellent communication (written/oral) skills
• English level allows you to read, understand, exchange, and write with technical terms
• Sense of organization, rigor, autonomy, ability to work in a team, and initiative spirit

Benefits

• Conventioned internship
• Gratification according to level of studies
• Diversity and inclusion
• Handi-Engaged Company

Tagged as: Project Management