Retail Sales Lead – Seasonal

Role Overview

This seasonal Retail Sales Lead position is located within the Gate House Shop on Biltmore Estate. The incumbent will be responsible for operating a cash register, performing expanded sales and guest-relations duties, and aiding supervisors and managers in the effective operation of shops.

What You Will Do

Job duties include assuring total guest satisfaction with estate shopping experiences, monitoring and replenishing merchandise levels, and assisting with inventory control. Other responsibilities include creating schedules and assisting with payroll, opening and closing shops, and communicating with managers on employee issues.

Why It Might Be a Fit

The incumbent will also provide general support and assistance to the department, leadership, and company. Weekend and evening schedule availability is required for this role.

Requirements

• High school diploma strongly preferred. Additional education or training desired.
• At least one (1) year of related guest service experience; equivalent combination of education/experience considered.
• Demonstrated commitment to world-class internal/external guest service; leadership skills are a plus.
• Ability to quickly acquire knowledge of Biltmore’s products/services, history, processes, protocols, systems, and organizational structure.
• Outstanding interpersonal and communication skills; proactively and genuinely engages with guests; conveys information clearly/concisely; strong public speaking skills a plus; active listening skills a must; solid guest service recovery skills a plus.
• Exercises good judgment; anticipates, troubleshoots, prioritizes work, adapts, multi-tasks, and is flexible.
• Strong time management, planning, and organizational skills.
• Represents Biltmore’s brand and core values at all times.