Customer Marketing Lead

Role Overview

The Customer Marketing Lead will be a critical part of the Comms Planning, Channel & Execution sub-team within the M&C Marketing Network of Excellence. They will help turn M&C customer, commercial and brand priorities into clear, customer-led and scalable marketing activity.

What You Will Do

The role involves leading defined customer marketing workstreams, developing customer-led campaign plans, and delivering global campaign and toolkit outputs for agreed markets.

Why It Might Be a Fit

The ideal candidate will have strong customer and commercial judgement, with the ability to connect customer needs, market context, brand priorities and business outcomes.

Requirements

• Confirmed relevant marketing experience
• Experience developing integrated campaigns, toolkits, content guidance, CRM/lifecycle content, channel assets or activation materials
• Strong customer and commercial judgement
• Ability to translate customer insight, campaign performance data and channel metrics into clear briefs, recommendations and marketing actions
• Strong creative judgement
• Good understanding of the marketing and channel mix
• Strong project management and delivery ownership
• Strong partner management and communication skills

Benefits

• Flexible working options
• Generous paid parental leave policy
• Excellent retirement benefits
• Reasonable accommodation for individuals with disabilities