Director, Customer Operations

Role Overview

The Director, Customer Operations serves as the senior operational leader and strategic thought partner, building trusted relationships with customers and internal stakeholders to develop and execute integrated equipment, service, and supply chain strategies.

What You Will Do

Serve as the senior operational leader and trusted advisor for an assigned portfolio of customers, building long-term relationships with customer executives, account teams, bottling partners, service providers, and cross-functional stakeholders to advance mutual business objectives.

Why It Might Be a Fit

This role is accountable for delivering beverage quality, growth, service, productivity, and financial outcomes through strong cross-functional leadership, System alignment, and disciplined execution.

Requirements

• Bachelor’s degree or equivalent relevant experience
• Significant progressive experience in customer operations, account leadership, service, supply chain, or a related customer-facing function
• Demonstrated success building trusted, long-term relationships with senior customer and internal stakeholders
• Experience leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes
• Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization
• Advanced ability to interpret data, identify insights, and translate findings into clear recommendations and actions
• Demonstrated ability to influence decisions and drive alignment in a highly matrixed, System-oriented environment
• Experience balancing immediate customer needs with long-term strategic and enterprise priorities

Benefits

• Full range of medical, financial, and/or other benefits
• Annual Incentive Reference Value Percentage: 30