Customer Experience Specialist I

Role Overview

Serve as the first point of contact for customers, visitors, and incoming communications while providing Tier 1 support for deposit accounts, digital banking services, and general customer inquiries.

What You Will Do

Provide customer support through phone, email, and other communication channels, process account-to-account transfers, and assist customers with debit card inquiries and digital banking services.

Why It Might Be a Fit

The ideal candidate is organized, professional, and committed to delivering accurate, timely, and caring service.

Requirements

• High school diploma or equivalent; college degree preferred
• Previous customer service, receptionist, administrative, or banking experience preferred
• Excellent communication skills (written and verbal)
• Strong customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Basic proficiency with Microsoft Office products and banking technology platforms
• Ability to multitask and work efficiently in a fast-paced environment
• Customer-focused with a passion for delivering excellent service
• Self-motivated and adaptable to changing priorities and technology
• Knowledge of and proven compliance with banking regulations and standards

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and training
• Health, dental, and vision insurance
• Paid time off and holiday pay