Analytics Manager – Strategic Analytics

Role Overview

We’re hiring an Analytics Manager for our US Growth & Strategic Analytics team! In the role you’ll shape how customer performance is measured, understood and improved throughout the entire customer journey.

What You Will Do

Key Responsibilities: Build the performance framework that defines and measures customer success across the US business. Create a single source of truth for customer metrics, reporting and business performance insight.

Why It Might Be a Fit

Success means establishing a trusted view of customer performance, influencing decision-making at a senior level and delivering measurable improvements in retention, satisfaction and operational effectiveness.

Requirements

• Experience in customer analytics, commercial analytics, BI or decision science.
• Advanced SQL and Python or R capability.
• Strong Power BI or data visualisation expertise.
• Experience building KPI frameworks, performance models or executive reporting.
• Excellent stakeholder management and influencing skills.
• Ability to translate complex data into clear business actions.
• Strong commercial awareness and problem-solving capability.
• Experience within customer operations, contact centres or customer experience environments