Customer Success Manager

Role Overview

The Customer Success Manager will help ensure school teams successfully adopt and realize value from the systems, tools, and processes designed to improve enrollment performance. This role is responsible for driving adoption and effective utilization of the CRM and supporting sales capabilities across participating schools.

What You Will Do

Drive adoption and effective utilization of the CRM and supporting sales capabilities across participating schools, monitor adoption, engagement, and utilization data, and proactively engage franchisees and school teams to understand their experience and identify barriers to adoption.

Why It Might Be a Fit

The ideal candidate is naturally curious, relationship-oriented, and highly proactive, with a demonstrated ability to build relationships and influence stakeholders without direct reporting authority.

Requirements

• 4+ years of experience in Customer Success, Franchise Support, Sales Enablement, SaaS implementation or a similar customer-facing role.
• Demonstrated experience driving adoption of a technology platform, business process, or new organizational capability.
• Experience working with CRM systems and using adoption, engagement, or performance data to identify opportunities and guide action.
• Strong analytical skills and the ability to translate data into a clear story, recommendation, and action plan.
• Demonstrated ability to build relationships and influence stakeholders without direct reporting authority.
• Strong written, verbal, and presentation skills, with the ability to adapt communication for frontline users, business owners, and senior leaders.