Customer Experience Specialist

Role Overview

The Customer Experience Specialist will deliver high-quality live chat support to UK-based business clients and end-users, managing AI-powered chat systems, resolving customer issues, and supporting onboarding and platform adoption.

What You Will Do

Key responsibilities include operating and fine-tuning AI-powered live chat systems, continuously improving chatbot flows, and analysing engagement data to optimise automation.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5 years of experience in client support or B2B sales roles, with direct experience supporting or selling to UK-based clients, and a strong understanding of local communication styles and customer expectations.

Requirements

• Minimum 5 years of experience in client support or B2B sales roles
• Direct experience supporting or selling to UK-based clients
• Confident communicator with clear, persuasive and professional English
• Proficiency in Salesforce, Slack, Google Workspace, and Microsoft Office
• Experience with live chat platforms and CRM dashboards

Benefits

• Salary: R25,000–R30,000 per month
• On-target earnings
• Bonus points for experience within the beauty, wellness, or personal care industries