Customer Experience Representative

Role Overview

A Customer Experience Representative will spend approximately 75% of the day receiving inbound customer calls, taking customer product orders via multiple contact methods, and handling any issues and solving problems as necessary.

What You Will Do

Act as a liaison between customer, outside sales force, and other possible third parties, resolve customer issues and concerns, and provide an outstanding customer experience.

Why It Might Be a Fit

Must be team-oriented, highly organized, detailed oriented, and have successfully demonstrated the ability to manage multiple priorities, with a commitment to meeting the expectations and requirements of internal and external customers.

Requirements

• High school graduate required. College courses preferred.
• Minimum of three years of customer service experience.
• Prior knowledge of call center operations required.
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met.
• Ability to prioritize, troubleshoot and coordinate multiple tasks while meeting deadlines in a fast-paced, changing environment.
• Excellent verbal and written communication skills and good telephone techniques.
• Must be team-oriented, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities.
• Demonstrated ability to look for ways to improve and promote quality.
• Proven data entry skills, attention to detail, and accuracy.
• Ability to think critically and bring fresh perspective and ideas to the team.
• Advanced computer skills and knowledge of Microsoft Office software. Previous sophisticated ERP system experience a plus.
• Excellent interpersonal, written and verbal communication, and listening skills.
• Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
• Sense of urgency and commitment with strong follow up skills.