Role Overview
As Member Engagement Marketing Manager, you’ll play a central role in delivering the purpose of Newcastle Building Society by helping members across our Newcastle and Manchester brands to recognise the value of membership, build deeper, more valuable relationships with us through meaningful and personalised communications.
What You Will Do
You’ll lead the development of our member engagement strategy, using customer insight, behavioural data and CRM technology to create positive member journeys through every stage of their relationship with the Society.
Why It Might Be a Fit
You’ll be commercially aware, highly collaborative and comfortable working with stakeholders and managing priorities across the business to bring ideas to life.
Requirements
- experienced CRM and customer engagement professional
- passionate about creating communications that put customers first within the financial services sector
- strong experience of customer lifecycle marketing and Salesforce Marketing Cloud
- confident developing targeted, personalised journeys that increase engagement, retention and long-term value
Benefits
- competitive annual salary based on above-market pay scales
- corporate bonus scheme (on target 10%, up to a maximum 15%)
- pension scheme (up to 9% employer contribution)
- annual performance related pay reviews
- colleague mortgage scheme
- electric car salary sacrifice scheme
- life assurance (4x salary) and income protection
- access to our financial advisers
- access to a range of high street and online discounts
- 35-hour weekly contract
- 30 days’ annual leave + bank holidays
- the option to buy and sell up to 5 days’ holiday
- hybrid working (typically 3 days’ home based)
- above statutory family leave entitlement
- private medical insurance
- access to a health cash plan through a Medicash scheme
- access to an employee assistance programme
- free onsite gym at our Cobalt head office and access to discounted gym’s
- two paid volunteering days each year
- cycle to work scheme
To apply for this job please visit newcastle.wd3.myworkdayjobs.com.
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