Customer Experience Associate (Seasonal)

Role Overview

As a Customer Experience Associate, you will be the first point of contact for our clients, providing client education on our company mission and services, and delivering a warm and personalized experience.

What You Will Do

Provide a consistent, outstanding experience by greeting all clients and directing them to the right area for swift resolution of their needs, support client services, assist customers while shopping, and demonstrate active listening skills to accurately identify and solve customer/consignor relations issues.

Why It Might Be a Fit

We are looking for a self-motivated and competitive individual with a strong people orientation, entrepreneurial spirit, and ability to master multiple technical devices and systems.

Requirements

• 1-2+ years of work experience, luxury preferred
• A strong people orientation paired with entrepreneurial spirit
• Self-motivated and competitive
• Ability to master multiple technical devices and systems
• Ability to communicate clearly, listen thoroughly and respond quickly with accuracy
• Possesses a strong attention to detail and excellent follow up skills
• A desire to work with people, and a strong understanding of excellence in customer service
• Professional appearance, communication and demeanor
• Basic understanding of luxury brands and artists
• Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home

Benefits

• This role is not eligible for benefits