Role Overview
Partner with teams to ensure providers can quickly onboard into the internal platform and successfully manage and grow their business. This role is critical as we scale our provider network in 2027 and improve the tools and systems we provide to those providers.
What You Will Do
Ensure successful onboarding of new providers, highlight onboarding friction, keep documentation up to date, act as first-line concierge support for providers, and be the voice of the provider.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in customer success, product management, or a closely related area focused on customer relationships and product optimization.
Requirements
- 5+ years of experience in customer success, product management, or a closely related area focused on customer relationships and product optimization
- 3 to 5 years of experience in a healthcare company or with a healthcare-related product, with an understanding of the processes and needs of healthcare users
- Consistent experience with enterprise platforms, including configuration changes, customer profile management, and basic troubleshooting
- Comfort using tools like Claude to prototype experiences and synthesize data
- Ability to use data and instrumentation to find opportunities, and to present findings clearly to others
- Strong communication skills and a track record of creating documentation that improves customer experience
- Experience with analytics and instrumentation tools such as Amplitude or Mixpanel
- Experience managing feature toggle systems such as LaunchDarkly to help power users beta test new features
- A customer-first mindset and comfort handling difficult user issues in a way that leaves the customer feeling supported
- Experience within the Zendesk ecosystem and with partnering on support workflows
Benefits
- Competitive, variable compensation of up to 10% tied to onboarding and time-to-first-invoice metrics
- Full-time, W2 employment
- Fully remote within the United States
To apply for this job please visit job-boards.greenhouse.io.
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