Role Overview
The role is part administrator and part Salesforce analyst, responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform. The role sits at the heart of enabling the company’s strategy to grow to 10m subscribers.
What You Will Do
Serve as a primary system administrator for the Salesforce, handle basic administrative functions, complete regular internal system audits, and prepare for upgrades. Coordinate the evaluation, scope, and completion of support tickets and new development requests.
Why It Might Be a Fit
The role offers excellent opportunities for experience in agile methodologies, developing technical exposure, and professional growth. The company fosters a diverse and inclusive workplace, and they are committed to building a team that reflects a wide variety of skills, perspectives, and backgrounds.
Requirements
- Experience in Salesforce configuration, including Service Cloud
- Experience of working in 1st and 2nd line support
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- Strong communication and collaboration skills
- Ability to master new technical tools
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment preferred
Benefits
- Dental insurance
- Vision insurance
- Medical cover
- Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
- Life assurance
- Season ticket loans
- Flexible benefits designed to support lifestyle and help achieve a healthy work-life balance
To apply for this job please visit jobs.workable.com.
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