Customer Experience Coordinator

Role Overview

Leads the frontline to promote a ‘Highly-Satisfied’ customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.

What You Will Do

Promotes a ‘Highly Satisfied’ customer experience, drives customer loyalty, addresses customer concerns, and trains and mentors Associates on Policies and Procedures.

Why It Might Be a Fit

A strong desire to achieve team and individual results, excellent interpersonal skills, exceptional customer service skills, and ability to work as a team member are required.

Requirements

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance