Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator promotes an excellent customer experience, oversees a team of Associates, and ensures prompt, courteous customer service. This role models outstanding customer service, maintains a clean and organized store, and promotes a culture of honesty and integrity.

What You Will Do

Responsibilities include addressing customer concerns, ensuring Associates execute tasks according to store plan, and promoting credit and loyalty programs. The Coordinator also trains and coaches Associates on personalizing the customer experience and supports store shrink reduction goals.

Why It Might Be a Fit

We’re looking for a team player with strong communication and organizational skills, able to respond to changes in direction or unexpected situations. The ideal candidate has 1 year of retail experience and 6 months of leadership experience.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance