Customer Experience Coordinator

Role Overview

As a Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service. You will lead by example, engaging and interacting with all customers, and maintaining a clean and organized store. This role requires a strong understanding of merchandising techniques, multi-tasking, and strong communication and organizational skills.

What You Will Do

Your main day-to-day responsibilities will include addressing customer concerns and issues promptly, ensuring a positive customer experience, and communicating accurately and effectively with management and Associates. You will also be responsible for training and mentoring Associates on front end principles, promoting a culture of honesty and integrity, and maintaining confidentiality.

Why It Might Be a Fit

We are looking for a team player who can work effectively with peers and supervisors, respond appropriately to changes in direction or unexpected situations, and is able to train others. You will have the opportunity to grow your career and make an impact in a Fortune 100 company and the world’s leading off-price retailer.

Requirements

• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance