Customer Experience Coordinator

Role Overview

Promote an excellent customer experience, oversee a team of Associates, and maintain a clean and organized store. The role involves creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and ensuring adherence to all labor laws, policies, and procedures.

What You Will Do

Assign registers, support and respond to POS coverage needs, address customer concerns, and ensure a positive customer experience. The role also involves training and mentoring Associates, promoting credit and loyalty programs, and participating in store shrink reduction goals and programs.

Why It Might Be a Fit

The ideal candidate is a team player with strong communication and organizational skills, capable of multi-tasking and responding to changes in direction or unexpected situations. The role requires a strong understanding of merchandising techniques, leadership experience, and the ability to train others.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance