Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator promotes an excellent customer experience, oversees a team of Associates, and maintains a clean and organized store. This role involves leading by example, engaging with customers, and prioritizing customer service. The Coordinator also trains and mentors Associates on front-end principles and promotes loyalty programs.

What You Will Do

Responsibilities include addressing customer concerns, ensuring a positive customer experience, and promoting credit and loyalty programs. The Coordinator also assigns registers, supports POS coverage, and coordinates breaks for Associates. Additionally, they ensure Associates execute tasks according to store plan and communicate effectively with management and Associates.

Why It Might Be a Fit

This role requires a strong understanding of merchandising techniques, multi-tasking, and communication skills. The ideal candidate is a team player who can respond to changes in direction and work effectively with peers and supervisors. Leadership experience and 1 year of retail experience are also required.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance