Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator promotes an excellent customer experience, oversees a team of Associates, and maintains a clean and organized store. This role models outstanding customer service and creates a positive internal and external customer experience.

What You Will Do

Responsibilities include training and mentoring Associates, promoting loyalty programs, addressing customer concerns, and ensuring Associates execute tasks according to store plan. You will also communicate effectively with management and Associates, provide and accept recognition and feedback, and partner with Management on Associate training needs.

Why It Might Be a Fit

We are looking for a team player with strong communication and organizational skills, able to respond to changes in direction or unexpected situations. You should have 1 year of retail experience and 6 months of leadership experience.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance