Full Time Customer Experience Coordinator

Role Overview

Responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store. The role involves creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and ensuring adherence to labor laws and policies.

What You Will Do

Assigns registers, supports and responds to POS coverage needs, addresses customer concerns, and ensures a positive customer experience. Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.

Why It Might Be a Fit

The ideal candidate is a team player with strong communication and organizational skills, able to respond appropriately to changes in direction or unexpected situations. They should have a strong understanding of merchandising techniques, be capable of multi-tasking, and have 1 year of retail experience and 6 months of leadership experience.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance