Retail Customer Experience Coordinator

Role Overview

As a Retail Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service. You will lead by example, engage with customers, and maintain a clean and organized store. This role requires strong communication and organizational skills, attention to detail, and the ability to respond to changes in direction or unexpected situations.

What You Will Do

Your main day-to-day responsibilities will include creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and training and mentoring Associates on front-end principles. You will also assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.

Why It Might Be a Fit

We are looking for a team player who can work effectively with peers and supervisors, able to train others, and with 1 year retail and 6 months of leadership experience. You will have the opportunity to grow your career, learn, thrive, and make an impact in a Fortune 100 company and the world’s leading off-price retailer.

Requirements

• 1 year retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance