Retail Customer Experience Coordinator

On Site Full TimePennsylvania, United StatesThe TJX Companies

Role Overview

Responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of store, ensuring prompt and courteous customer service, and promoting loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

What You Will Do

Creates a positive internal and external customer experience, addresses customer concerns and issues promptly, ensures Associates execute tasks and activities according to store plan, and communicates effectively with management and Associates.

Why It Might Be a Fit

Able to work flexible schedule, including nights and weekends, strong understanding of merchandising techniques, capable of multi-tasking, and strong communication and organizational skills with attention to detail.

Requirements

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail experience
  • 6 months of leadership experience

Benefits

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

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