Role Overview
As Customer Operations Lead, you will own the customer experience after the sale, onboard new agencies, take existing agencies into new use cases, and run the support that keeps every agency productive after go-live.
What You Will Do
Implement new-agency implementations end to end, learn how each agency actually works, understand their pain points, and turn that understanding into configuration that solves real problems.
Why It Might Be a Fit
We value skills and mindset over specific experience, and we encourage you to apply if you bring most of the rest.
Requirements
- A minimum of 5 years of client-facing experience in SaaS implementation, professional services, technical support or technical account management.
- Proven delivery of configurable enterprise software implementations from discovery through go-live.
- A technical leaning, with comfort reading technical logs and system behavior to isolate failures.
- Strong requirements gathering and documentation skills.
- Confident training and presentation skills, with front-line users and senior leadership.
To apply for this job please visit wd3.myworkdaysite.com.
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