Brand Lead | Customer Experience

Role Overview

We’re looking for a Brand Lead | Customer Experience who can ensure that what we promise as a Brand is reflected in the way our customers experience us at every important touchpoint.

What You Will Do

As our Brand Lead | Customer Experience, you’ll work at the intersection of Brand and Customer Experience, using customer insight to shape stronger communications, journeys and experiences.

Why It Might Be a Fit

If you have 5+ years’ experience across Brand, customer marketing, customer engagement or customer experience, strong Brand judgement, and the ability to influence across teams and drive work from insight through to execution.

Requirements

• 5+ years’ experience across Brand, customer marketing, customer engagement or customer experience
• Strong Brand judgement with a deep understanding of customer journeys and touchpoints
• Experience turning customer insight and feedback into meaningful Brand or communication improvements
• The ability to influence across teams and drive work from insight through to execution