Sales Support Manager (Customer Experience & Back of House Operations)

Role Overview

As our Sales Support Manager, you’ll help lead the heartbeat of the store, leading a team that delivers great customer service every day, keeping the front end running efficiently, and supporting store administration, cash handling, and compliance processes.

What You Will Do

You’ll lead, coach, and develop a team, keep the front end running efficiently, support store administration, cash handling, and compliance processes, champion health and safety, and ensure Click & Collect orders are picked accurately and ready on time.

Why It Might Be a Fit

We’re looking for someone who enjoys leading people, solving problems, and creating a great experience for customers and their team. You’ll bring strong leadership experience, strong communication and relationship-building skills, and the ability to stay organised and keep things moving in a fast-paced environment.

Requirements

• Strong Leadership experience in retail or another customer-focused environment
• Strong communication and relationship-building skills
• The ability to stay organised and keep things moving in a fast-paced environment
• Confidence leading a team and helping others succeed
• A good understanding of operational standards and compliance requirements
• A positive attitude and willingness to get stuck in wherever needed

Benefits

• Competitive salary package
• Team member discounts across our brands
• Ongoing training and development opportunities
• Career growth within one of New Zealand’s largest retail groups
• A supportive team environment where you can make a real impact