Customer Success Manager

Role Overview

We are looking for a proactive and customer-focused Customer Success Manager to build strong relationships with clients, ensure successful product adoption, and drive customer satisfaction, retention, and growth.

What You Will Do

Build and maintain strong, long-term relationships with customers, act as the primary point of contact for assigned accounts, and identify upsell and cross-sell opportunities.

Why It Might Be a Fit

The ideal candidate will have 2–5+ years of experience in Customer Success, Account Management, or similar roles, strong communication and interpersonal skills, and an analytical mindset with experience using CRM tools.

Requirements

• Bachelor’s degree in Business, Marketing, or related field
• 2–5+ years of experience in Customer Success, Account Management, or similar roles
• Strong communication, presentation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively
• Analytical mindset with experience using CRM tools (e.g., Salesforce, HubSpot)
• Problem-solving skills and customer-first attitude
• Experience in SaaS/tech industry (preferred)