Customer Success Manager (Electron Microscopy)

Role Overview

As a Customer Success Manager, you will work with the Global Customer Experience team to support customers throughout their entire experience, focusing on accelerating the customer’s success factors by providing sustainable solutions.

What You Will Do

You will develop positive relationships with customers, leverage customer onboarding meetings, work closely with service and applications teams, and serve as a single point of contact for customer concerns.

Why It Might Be a Fit

You will identify processes, infrastructure, and/or product changes that could be adjusted to improve customer experience, and work closely with sales, IT, and other departments to connect the customer with needed information and resources.

Requirements

• Bachelor’s degree or higher in Materials Science, Engineering, Physics, Biological Sciences, or a related field
• Minimum 8 years of relevant experience in the semiconductor, electron microscopy, or advanced scientific instrumentation industry
• Experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role
• Excellent teammate that can also work independently
• Strong communication and inter-cultural skills
• Willingness to travel internationally on an occasional basis (up to 20%)