Manager, Sales Operations

Role Overview

The Japan Commercial Operations Manager is responsible for leading the regional Global Commercial Operations (GCO-R) team to ensure operational excellence, strong customer and stakeholder support, and effective execution of bookings, revenue, and cash-related activities.

What You Will Do

Lead and manage daily Japan GCO-R operations, establish clear expectations, monitor performance, and drive achievement of KPIs related to quotations, order booking, invoicing, service contract renewals, tender support, and stakeholder responsiveness.

Why It Might Be a Fit

The manager is also responsible for identifying operational improvements, managing escalations, and aligning Japan’s commercial processes with global GCO objectives.

Requirements

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field, or equivalent experience
• Typically 10+ years of experience in commercial operations, sales operations, service operations, order management, or a related environment
• Minimum 4 years of people management experience, with demonstrated success in employee development, performance management, and team leadership
• Strong understanding of quote-to-cash, order management, customer support, and commercial business processes
• Professional proficiency in Japanese and strong written and verbal English communication skills
• Proven ability to manage operational performance, business-critical escalations, and cross-functional relationships
• Strong leadership, problem-solving, decision-making, communication, and organizational skills, with demonstrated accountability and follow-through
• Experience working effectively in a global, multicultural organization
• Working knowledge of ERP and CRM systems, Microsoft Office applications, and KPI reporting