Sales Operations Analyst I

Role Overview

As a Sales Operations Analyst, you’ll contribute to operational excellence and enhance customer experience across our commercial teams. This position connects sales, customers, and internal departments, ensuring smooth coordination of sales processes from quote to delivery.

What You Will Do

Manage product and customer data, optimize processes, and provide essential support to drive business growth and customer satisfaction. Work with systems like Salesforce.com and ERP platforms to maintain data accuracy, handle pricing updates, and coordinate cross-functional activities.

Why It Might Be a Fit

This role offers the opportunity to contribute to continuous improvement initiatives while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.

Requirements

• Bachelor’s Degree required
• No prior experience required
• Sales operations, customer service, or related business operations experience preferred
• Advanced proficiency in Microsoft Office suite, particularly Excel for data analysis
• Demonstrated expertise with CRM systems (especially Salesforce.com) and ERP platforms
• Strong analytical and problem-solving abilities with attention to detail
• Project management and process improvement skills
• Clear written and verbal communication abilities
• Experience in cross-functional collaboration and stakeholder management
• Ability to work independently and prioritize multiple tasks
• Customer service orientation with focus on quality
• Knowledge of continuous improvement methodologies (Six Sigma, Lean, etc.) preferred
• Experience with data management and maintaining system accuracy
• Capability to handle customer inquiries and resolve escalations
• Proficiency in building and maintaining customer/product databases
• Ability to prepare and deliver business reviews and presentations
• Understanding of pricing structures and contract management