Sales Operations Coordinator

Role Overview

As a Sales Operations Coordinator at Thermo Fisher Scientific, you will support our commercial sales team and enable exceptional customer experiences. Working with our technologies and solutions, you’ll drive operational excellence through first-point-of-contact resolution for field-based teams.

What You Will Do

Key Responsibilities: Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.

Why It Might Be a Fit

The role offers opportunities to optimise processes, improve workflows, and contribute to our mission of enabling customers to make the world healthier, cleaner, and safer.

Requirements

• 5+ years of progressive experience in corporate business operations, including experience in sales operations, customer service, or related field
• Validated experience in Order Fulfillment will be an advantage
• Advanced proficiency in CRM systems (Salesforce) and ERP platforms (Oracle – E1)
• Expert-level Microsoft Office skills, particularly Excel
• Strong knowledge of revenue recognition, and compliance procedures
• Excellent verbal and written communication skills, including business English
• Demonstrated ability to manage multiple priorities
• Strong attention to detail and analytical problem-solving capabilities
• Experience with tender/contract administration and documentation
• Ability to build strong relationships with internal and external stakeholders
• Strong process improvement skills
• Ability to work independently while collaborating effectively within a team
• Customer-focused mindset with commitment to service excellence
• Flexibility to adapt to changing business needs and requirements
• Understanding of financial analysis and reporting

Benefits

• Health & Wellbeing: Join a company that prioritises your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organisations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus, workshops, and mentorship programs for continuous learning and skill development.

Tagged as: Excel, Financial Modeling, Salesforce