Senior CRM Manager

Role Overview

The Senior CRM Manager will lead the LOOKFANTASTIC CRM team, ensuring markets deliver against the overall CRM strategy, creating plans aligned with market maturity and business growth ambitions.

What You Will Do

Deliver LOOKFANTASTIC’s CRM strategy across key CRM channels, develop monthly CRM campaign plans, and continually review and improve the automations programme.

Why It Might Be a Fit

The role requires a proven ability to analyse data and draw out actionable insights, highly articulate and confident communication skills, and the ability to work with multiple stakeholders in a fast-paced environment.

Requirements

• 4+ years in a CRM role with direct line-management experience of managing multiple team members at the same time
• Proven ability to analyse data and draw out actionable insights
• Highly articulate and confident communicator with strong influencing skills
• Ability to work with multiple stakeholders in a fast-paced environment
• Confident dealing with senior stakeholders
• Self-motivated multi-tasker able to handle multiple projects with good time management
• Strong commercial acumen

Benefits

• 25 days annual leave plus bank holidays
• Enhanced maternity and paternity pay, depending on length of service
• Up to 10 days compassionate leave
• Buy back up to 3 days each year
• Unlock 2 days volunteer leave after 12-months
• Save up to 12% on the cost of personal tech through our salary sacrifice scheme
• Subsidised bus pass from Manchester City Centre to our ICON office
• Up to 50% staff discount on THG brands
• On-site staff shop
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation
• Anniversary gifts when you hit 5 and 10 years of service