Customer Success Manager

Role Overview

We’re looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership.

What You Will Do

Own a portfolio of think-cell’s most strategic accounts, serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value.

Why It Might Be a Fit

This is an ideal role for someone who excels at building executive relationships, influencing without authority, and turning customer satisfaction into measurable growth.

Requirements

• Bachelor’s, Master’s degree in Business or related relevant field
• 3–6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies
• Experience navigating large, complex customers and partnering with technical and executive stakeholders
• Excellent relationship building skills and a proactive approach to customer engagement
• Organized and highly accountable with a bias towards action
• Strong ability to communicate value and navigate customer organizations with precision
• Understanding common GTM tools (e.g. Salesforce.com, Outreach.io) is a plus
• Appreciation of our product – willingness to understand think-cell’s product and value is a must (don’t worry, it’s very intuitive); experience with think-cell is a plus

Benefits

• Medical
• Dental
• Vision
• Disability leave
• Parental leave
• Paid time off
• 401k contribution

Tagged as: Outreach, Salesforce