Role Overview
The Customer Success Manager will own the customer relationship from onboarding to renewal and growth, working closely with customers to ensure they are confident and engaged with the platform.
What You Will Do
Key responsibilities include running onboarding sessions, creating training content, checking in with customers, leading training for enterprise clients, reviewing and improving the onboarding email sequence, owning renewals, tracking customer usage, and taking customer feedback back to product and tech.
Why It Might Be a Fit
The company is looking for a warm and confident individual with a background in client-facing roles, SaaS experience, and exposure to a startup or scale-up environment. Personality matters more than years on the CV, and the ideal candidate will be curious, quick to pick up new platforms, and enjoy improving how things are done.
Requirements
- Time in a client-facing role such as customer success, onboarding, implementation, or account management
- SaaS experience (essential)
- Exposure to a startup or scale-up, ideally working close to a founder
- A background in RegTech, FinTech, LegalTech, PropTech, or financial services (helpful but not a deal-breaker)
Benefits
- Harbour views at Circular Quay
- A gym in the building
- Hybrid work with Fridays at home
- Part-time (3 or 4 days) considered for the right person
To apply for this job please visit linkedin.com.
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