Senior Customer Experience Representative

Role Overview

The Senior CX Agent – Investor Support will support users through chat, handling their inquiries, resolving issues, and ensuring they receive accurate, timely, and friendly assistance.

What You Will Do

Handle customer inquiries through chat in Arabic and English, support users with onboarding, account-related inquiries, and platform navigation, guide investors through KYC, deposits, withdrawals, stock orders, and investment products.

Why It Might Be a Fit

The ideal candidate will have 1–3 years of experience in customer support, preferably in fintech, banking, or brokerage, excellent written communication skills in Arabic and English, strong problem-solving skills, and the ability to manage multiple conversations while maintaining accuracy and attention to detail.

Requirements

• 1–3 years of experience in customer support, preferably in fintech, banking, or brokerage
• Excellent written communication skills in Arabic and English
• Strong problem-solving skills and the ability to take ownership of customer issues
• Ability to manage multiple conversations while maintaining accuracy and attention to detail