CS Ops Lead – Sales Operations & Analytics

Role Overview

The CS Ops Lead will own territory design & customer segmentation for the Asia and Emerging Markets (AEM) Customer Success organization. This role will build frameworks that determine how customers are grouped, assigned, and monitored throughout their lifecycle.

What You Will Do

Responsibilities include territory design & assignment, customer segmentation models, coverage model analysis, data governance & enrichment, segmentation impact reporting, and stakeholder enablement.

Why It Might Be a Fit

A fit for the role requires 8–12 years of experience in CS Operations, Sales Operations, or Revenue Operations with a focus on segmentation, territory planning, or customer analytics, and strong Salesforce proficiency.

Requirements

• 8–12 years of experience in CS Operations, Sales Operations, or Revenue Operations
• Strong Salesforce proficiency
• Experience building and managing customer health scoring models in Gainsight or equivalent CS platforms
• Advanced proficiency in Excel or Google Sheets
• Familiarity with BI tools (Tableau, Power BI, Looker) for building segmentation dashboards and reporting
• Analytical mindset with comfort handling large, complex datasets and translating findings into strategic recommendations
• Strong stakeholder management skills; ability to influence without authority across CS, Sales, and Finance teams
• Excellent written and verbal English communication skills; comfortable presenting findings and recommendations to senior global stakeholders

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing