Role Overview
The Customer Success Manager, Government will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters’ legal AI solutions. The role will focus on a portfolio of customers, prioritizing them based on adoption, health, and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value.
What You Will Do
Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance. Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters’ legal AI solutions. Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases that deliver sustained value from Thomson Reuters’ legal AI solutions.
Why It Might Be a Fit
The ideal candidate will have a law degree, formal legal education, or substantial experience working with attorneys or legal professionals, ideally in governmental organizations or courts. They will also have 5+ years’ experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models.
Requirements
- Law degree, formal legal education, or substantial experience working with attorneys or legal professionals
- 5+ years’ experience in Customer Success, Account Management, or a related role
- In-depth understanding of government agencies’ operating environment
- Strong sense of urgency in addressing government customer issues and concerns in a timely manner
- Ability to travel up to 25%
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
To apply for this job please visit thomsonreuters.wd5.myworkdayjobs.com.
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